The Operations Supervisor is responsible for managing the daily activities within one or more assigned functional areas—Inbound, Outbound, Inventory Control, Quality or Value-Added Services. This role ensures that operational goals around productivity, accuracy, safety, and service level agreements (SLAs) are consistently met. The ideal candidate is a hands-on leader capable of motivating and guiding team members, driving continuous improvement, and ensuring compliance with all company policies and procedures.

Essential Job Functions

• Supervise and coordinate daily operations in one or more of the following areas: receiving, put-away, picking, packing, shipping, inventory control, quality and value-added services.
• Assign tasks and oversee the execution of processes in accordance with standard operating procedures (SOPs), ensuring adherence to quality and efficiency standards.
• Manage labor and resources efficiently to meet operational deadlines and customer service level agreements (SLAs).
• Monitor and report key performance indicators (KPIs) daily to track productivity and identify areas for improvement.
• Foster a positive work environment by providing coaching, development, motivation, and regular performance feedback to team members.
• Prepare and conduct performance evaluations for direct reports.
• Promote and enforce compliance with all safety protocols to maintain a safe and secure work environment.
• Support adherence to ISO standards and other applicable regulations.
• Assist in developing and implementing process improvements aimed at increasing efficiency and reducing operational costs.
• Train and onboard new employees; provide ongoing training and performance feedback for existing staff.
• Lead and participate in regular team and departmental meetings to drive communication and alignment.
• Participate in the hiring process by conducting interviews and evaluating potential candidates.
• Collaborate closely with other departmental managers, supervisors, and executive leadership.
  
  

Qualifications:

• High school diploma or equivalent plus 3 years of experience in supply chain, transportation, or logistics OR college degree in business, logistics, or a related field required.
• Strong organizational and communication skills.
• Minimum of 1 year of experience leading and managing teams in a fast-paced environment.
• Effective problem-solving and decision-making skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with warehouse management systems or ERPs is a plus.
• Professional demeanor when interacting with vendors, internal and external customers, and guests.
• Willingness and availability to work extended hours or weekends as business needs demand.
  
  

Physical Requirements:

• Ability to lift items up to 50 pounds
• Ability to alternate sitting, walking and standing up to 8 hours per day
  
  

Working Conditions:

• Warehouse environment with moderate noise from power industrial trucks