Duration: 3-6 months, approximately 24-40 hours per week, with potential for extension of assignment or permanent employment

About Us:

Waldom Electronics is a leading electronic component distributor based in Rockford, Illinois. For over 75 years, we have been providing innovative solutions to our industry partners' problems by optimizing their supply chains. As pioneers of the Master Distribution concept, we are the leader in the billion-dollar electronic component redistribution market, and we work with over 30 of the world's largest suppliers. Our mission is to deliver exceptional value to our customers, suppliers, and employees through our commitment to quality, service, and innovation.

About the Role:

We are seeking highly motivated and detail-oriented Data/Business Analyst Intern(s) to join our team. You will work closely with customer support and sales teams to identify trends, pain points, and opportunities to enhance the overall customer journey.  You will be responsible for collecting, analyzing and interpreting data to improve customer satisfaction, retention and service efficiency.  This is an excellent opportunity to gain hands-on experience in data management and analysis, work with a dynamic team, and develop skills that can be applied in various industries!

Responsibilities:

• Assist in data management, including data cleaning, data transformation, and data visualization
• Analyze data to identify trends, patterns, and insights that inform business decisions; evaluate customer inquiries and complaints, collect feedback from surveys
• Support the development and maintenance of databases, data systems, and data processes (Hub Spot, CETEC, Jira, UKG)
• Collaborate with cross-functional teams to design and implement data-driven solutions (supply chain, continuous improvement, customer experience, HR)
• Develop and maintain dashboards, reports, and other data visualizations to communicate insights to stakeholders (e.g., NPS, CSAT, response times)
• Perform ad-hoc data analysis and reporting as needed

Requirements:

• Currently enrolled in a Bachelor's or Master's degree program in Data Analytics, Computer Science, Statistics, Data Engineering, Business Information Systems, Business Analytics, Business Intelligence, Business Administration (with a focus on Analytics or Operations), Management Information Systems (MIS), Supply Chain Management, Project Management or a related field
• Be within 12 – 18 months of graduation with a minimum GPA of 3.0
• Must be authorized to work anywhere in the U.S. without sponsorship
• Proficiency in Microsoft Office, particularly Excel, and experience with data visualization tools and technologies (e.g., SQL, Power BI, Tableau, Cognos, etc)
• Experience with Statistical Analysis, Collaboration, and Problem Solving
• Excellent communication and interpersonal skills, with ability to work effectively in a team environment
• Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

• Competitive hourly rate ($17-$19 per hour, depending on experience)
• Opportunities for professional growth and development in a dynamic and growing global company
• Collaborative and supportive team environment

Please Note:

• This internship is subject to the terms and conditions of the Illinois Minimum Wage Law and the Fair Labor Standards Act.
• The company will provide reasonable accommodations for qualified individuals with disabilities.
• The company is an E-Verify employer and will verify the employment eligibility of all new hires.

NOTE: THIS OPPORTUNITY IS IN-PERSON ONLY, NOT REMOTE